Please answer "All questions" What is your gender? please select... Male Female What is your age? please select... Less than 20 years 21 to 30 years 31 to 40 years 41 to 50 years 51 to 60 years 61+ years Amout spent on furniture purchase? please select... Up to £100 £101 to £200 £201 to £300 £301 to £400 £401 to £500 £501+ Preferred type of media used to search for services/products? please select... Internet Yellow Pages National Papers Local Papers Magazines How many times do you purchase furniture per year? please select... 1 2 3 4 5+ Where do you most commonly buy your furniture? please select... One large retailer Selection of large retailers Local small retailer/large retailer Local retailer If searching for furniture assembly companies on-line what key words would you type? On a level of importance where do you view the recycling of waste products? please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Would you be willing to pay an optional £10 charge which would results in the company recycling all of your waste packaging? please select... Yes No When would you prefer this service be carried out? please select... Weekdays Week nights Weekends Anytime How would you prefer to get a quotation/booking? please select... Telephone Online In store On a level of importance (1 = not important, 3 = fair, 5 = very important) what do you think of the following service attributes? Experienced staff please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Well presented uniform please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Satellite navigation on all vans please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important 7 day a week operation please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Call lines open 10am - 10pm please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Itemised billing please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Fully Insured please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important Environmentally friendly please select... 1 - Not Important 2 - Slightly Important 3 - Fair 4 - Highly Important 5 - Very Important (* Questions below based on service carried out up to present) On a rating of (1 = very unsatisfied, 3 = fair, 5 = very satisfied) please rate service encounters. Quotation process:   Ease of quotation please select... 1 - Very Unsatisfied 2 - Slightly Unsatisfied 3 - Fair 4 - Highly Satisfied 5 - Very Satisfied Co-workers overall effort and delivery please select... 1 - Very Unsatisfied 2 - Slightly Unsatisfied 3 - Fair 4 - Highly Satisfied 5 - Very Satisfied Time slot allotted please select... 1 - Very Unsatisfied 2 - Slightly Unsatisfied 3 - Fair 4 - Highly Satisfied 5 - Very Satisfied Building operation:   Attitude of co-workers please select... 1 - Very Unsatisfied 2 - Slightly Unsatisfied 3 - Fair 4 - Highly Satisfied 5 - Very Satisfied Quality of workmanship please select... 1 - Very Unsatisfied 2 - Slightly Unsatisfied 3 - Fair 4 - Highly Satisfied 5 - Very Satisfied Please indicate the overall level of service please select... 1 - Poor 2 - Satisfactory 3 - Good 4 - Excellent How likely are you to recommend the service to others? please select... 1 - Very Unlikely 2 - Unlikely 3 - Maybe 4 - Likely 5 - Very Likely Please free to make any further comments:     We will assess all points made here in order to keep developing a service that meets all your needs! Thank you for your time!

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